Refund policy

Last updated: June 26, 2026

We want you to feel confident in your purchase. We offer a 60-day satisfaction guarantee — you have 60 days after receiving your order to request a return or exchange.

Exchanges (including sizing)

Getting the right size matters. If your fit isn't right, contact us and we'll arrange an exchange. For exchanges and non-defective returns, return shipping is the customer's responsibility; we'll provide a return label and instructions once your request is approved.

Damaged, Defective, or Wrong Items

Please inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 14 business days. Your bank or card provider may need additional time to post the refund. Carrier delivery confirmation is deemed proof of delivery. If you don't recognize a charge from us, please email support@mydryguard.com before disputing it with your bank — we'll resolve it quickly.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at support@mydryguard.com.

Promotional Discounts

Promotional discounts are valid only during the active campaign period and cannot be applied retroactively to previous orders. We do not offer price adjustments on orders placed before or after a promotion. Promotional discounts cannot be combined with other offers unless stated otherwise. Each order is concluded at the price displayed and agreed to at the time of purchase.

Non-Returnable Items

Gift cards and items marked as final sale are non-returnable.

Order Cancellations

You may cancel an order before it ships by contacting us as soon as possible. Orders are typically processed within 24 hours. If your order has already shipped, please follow the return process above.

To start a return or exchange, contact us at info@mydryguard.com with your order number. Items sent back without first requesting a return will not be accepted.

Contact

Avanta Commerce LLC dba MyDryGuard 75 E 3rd St Sheridan, WY 82801, United States Email: info@mydryguard.com Phone: +1 (307) 243-4088 Hours: Monday–Friday, 9:00 AM – 5:00 PM CT