Shipping policy

Last updated: June 26, 2026

At MyDryGuard, we want your order to arrive quickly, reliably, and discreetly. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in situations such as delays, address issues, and delivery exceptions.

Where We Ship

We currently ship within the United States.

Discreet Packaging

Every order ships in plain, unmarked packaging with no outer branding. Your privacy matters to us.

Order Processing

Orders are typically processed within 24 hours (1 business day) after payment confirmation. Processing includes verification, preparation, quality checks, and handover to our shipping partner. Business days are Monday through Friday, excluding public holidays.

Free Shipping

We offer free, discreet shipping on all orders.

Delivery Estimates

Estimated delivery is 5–8 business days after processing, depending on your location. All delivery times are estimates only and are not guaranteed. Actual delivery may vary due to courier handling, weather, peak seasons, holidays, or other circumstances beyond our control. Once an order is handed to the carrier, delivery is managed by third-party courier services.

Shipping Confirmation & Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–72 hours for tracking to update after dispatch — a temporary lack of updates does not indicate a problem with your shipment.

Risk of Loss

Once an order is handed to the carrier, ownership of the product and risk of loss transfer to the customer. We are not responsible for delays or loss caused by the courier after dispatch, but we will assist you with tracking, investigation, and communication with the courier.

Shipping Delays

Delays may occur due to peak seasons, promotional periods, holidays, or courier-related issues. We do not offer refunds, discounts, or compensation solely due to shipping delays. Please monitor your tracking for the most up-to-date delivery status.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address at checkout. Orders affected by incorrect, incomplete, or invalid addresses may result in delivery failure, return to sender, or loss of the shipment, and are not eligible for refunds. If reshipment is possible, a reduced reshipping fee may apply, at our discretion.

Failed Delivery & Refused Shipments

If a delivery attempt is unsuccessful, the courier may attempt redelivery or hold the package at a local facility for a limited time. Refusing delivery does not constitute a valid return request and may result in additional handling or return shipping fees.

Lost or Significantly Delayed Orders

In the rare case an order is confirmed lost or significantly delayed, contact us and we'll coordinate with our shipping partner to investigate. Possible resolutions may include courier investigation, tracking assistance, or reshipment, depending on the outcome.

Order Cancellation

If you'd like to cancel an order, request it within 1 hour of placing it. We cannot guarantee cancellation, as orders may enter processing immediately; orders that have entered processing or shipping can no longer be cancelled. Please contact us as soon as possible.

Chargebacks & Disputes

We encourage you to contact our support team at support@mydryguard.com before initiating any chargeback or payment dispute. Filing a chargeback does not guarantee a refund, and failure to contact us first may affect eligibility for assistance.

Contact

Avanta Commerce LLC dba MyDryGuard 75 E 3rd St Sheridan, WY 82801, United States Email: support@mydryguard.com Phone: +1 (307) 243-4088 Hours: Monday–Friday, 9:00 AM – 5:00 PM CT